Privacy Policy

1. Introduction and Company Information

Alpine Path German Learning Inc. (“Alpine Path German Learning Inc.”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

This Privacy Policy explains how Alpine Path German Learning Inc. collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, register for or participate in German-language learning services, or otherwise interact with us.

Business type: German-Learning

Contact details:

• Address: 1450 Clyde Avenue, Suite 203, Ottawa, ON K2C 1R1, Canada
• Email: [email protected]
• Phone: +1 (613) 824-7196

2. Data Collection and Processing

We may collect personal information directly from you, automatically through our website or digital tools, and from third parties where permitted by law. The types of personal information we may collect include:

• Identification and contact information, such as your name, email address, phone number, mailing address, and account details;
• Registration and enrollment information, such as course selections, class schedules, language proficiency level, and learning preferences;
• Payment and billing information, such as transaction records, invoice details, and limited payment-related information processed by our payment providers;
• Communication content, including messages, inquiries, feedback, and support requests;
• Learning-related information, such as progress, attendance, assessments, and participation in lessons or activities;
• Technical and usage information, such as IP address, browser type, device information, pages viewed, and interaction data collected through cookies or similar technologies;
• Any other information you choose to provide to us in connection with our services.

We collect only the personal information that is reasonably necessary for the purposes identified in this Privacy Policy or as otherwise permitted by law.

3. Purpose of Data Processing

We process personal information for the following purposes:

• To provide and administer German-learning services, including class registration, scheduling, lesson delivery, and learner support;
• To communicate with you about your account, classes, updates, administrative matters, and customer service inquiries;
• To process payments, manage billing, and maintain financial records;
• To assess learning needs, track progress, and personalize instruction or educational resources;
• To improve our website, services, curriculum, and user experience;
• To send administrative notices, service updates, and, where permitted, marketing communications;
• To protect against fraud, unauthorized access, misuse, or other harmful activity;
• To comply with legal, tax, accounting, and regulatory obligations;
• For any other purpose to which you consent or that is otherwise permitted or required by law.

4. Legal Basis for Processing

We generally rely on the following bases to process personal information under Canadian privacy law:

• Consent: We may process personal information based on your consent, which may be express or implied depending on the circumstances and the sensitivity of the information;
• Contractual necessity: We process personal information where it is necessary to enter into or perform our services contract with you, such as enrollment, instruction, and payment handling;
• Legal obligations: We may process personal information to comply with applicable legal, tax, accounting, or regulatory requirements;
• Legitimate and reasonable purposes: We may process personal information where permitted by law for purposes such as service administration, fraud prevention, system security, and internal operational functions;
• Protection of interests: In limited circumstances, we may process personal information to protect our rights, your safety, or the safety of others.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to third parties only as necessary and permitted by law, including:

• Service providers: Vendors that assist us with website hosting, learning management, email delivery, customer support, analytics, payment processing, accounting, and other operational services;
• Instructors and educational personnel: Where needed to deliver classes, assess progress, and support learning;
• Professional advisors: Lawyers, accountants, auditors, insurers, and consultants providing professional services to us;
• Authorities and legal recipients: Government bodies, regulators, courts, or law enforcement when required or permitted by law;
• Business transfers: A merger, reorganization, financing, sale, or other corporate transaction, subject to applicable legal requirements.

We require our service providers to handle personal information in a manner consistent with applicable privacy laws and our instructions, and to use appropriate safeguards.

6. Data Transfer to Third Countries

Some of our service providers or technology platforms may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or national security authorities in those locations.

Where personal information is transferred outside Canada, we take reasonable steps to ensure that it is protected by appropriate contractual, technical, and organizational safeguards consistent with the sensitivity of the information and applicable legal requirements.

7. Storage Duration

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, or to resolve disputes and enforce agreements.

Retention periods vary depending on the type of information and the nature of our relationship with you. When personal information is no longer required, we securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights in relation to your personal information:

• Access: Request confirmation whether we hold personal information about you and obtain access to it;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information where permitted by law;
• Restriction: Request that we limit the processing of your personal information in certain circumstances;
• Data portability: Request a copy of certain personal information in a structured format where applicable;
• Objection: Object to certain processing activities, including some forms of marketing or processing based on legitimate interests or comparable grounds where applicable.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services, such as enrollment, communication, or access to specific learning features.

10. Right to Complain

If you have concerns about our privacy practices or how we handle your personal information, we encourage you to contact us first so we can try to resolve the matter promptly.

You also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or any other applicable provincial privacy authority, depending on the nature of your concern and the jurisdiction involved.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include access controls, password protection, encryption, secure storage, employee confidentiality obligations, and periodic review of our security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

• Alpine Path German Learning Inc.
• Address: 1450 Clyde Avenue, Suite 203, Ottawa, ON K2C 1R1, Canada
• Email: [email protected]
• Phone: +1 (613) 824-7196

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or other operational reasons. When we make material changes, we will update the effective date or take other reasonable steps to notify you, as required by law.

Your continued use of our website or services after any changes take effect constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.